Terms of service

Last updated: 7 November 2026

These terms apply when you visit or buy from the Whetwood online store ("we", "us", "our"). By placing an order you agree to them. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Products

We take care to describe and photograph our products accurately, but colours and wood grain can look slightly different on different screens, and some lifestyle images are styled or digitally created to show how the product is used.

Prices and payment

All prices are in Australian dollars (AUD). Payment is taken at checkout through Shopify's secure checkout. We may change prices at any time, but changes won't affect orders already placed. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full.

Orders

We may decline or cancel an order (for example, if stock is unavailable or we suspect fraud). If we cancel, we'll refund any amount you've paid.

Shipping

Delivery times are estimates. See our Shipping Policy for details.

Returns and refunds

See our Refund Policy. Your rights under the Australian Consumer Law for faulty, damaged or not-as-described items always apply.

Safe use

Sharpened knives are very sharp. Keep fingers clear of the blade edge, use the sharpener on a stable surface, and keep knives and the sharpener out of reach of children. Not suitable for serrated or ceramic knives.

Website content

All content on this website, including text, photos and the Whetwood name, belongs to us and may not be copied or used without our permission.

Privacy

How we handle your personal information is set out in our Privacy Policy.

Liability

To the extent permitted by law, and apart from your rights under the Australian Consumer Law, we are not liable for any indirect or consequential loss arising from your use of this website or our products.

Governing law

These terms are governed by the laws of Queensland, Australia.

Contact

Questions about these terms? Email sales@worldofdesires.com.